PAYMENT & SHIPPING
Free Shipping Policy
Flat Maria offers free shipping to orders to be shipped in Metro Manila only (we subsidize shipping fee with our e-commerce partners, although courier rates vary). This area includes the National Capital Region. Cities beyond this point are considered Luzon. If in doubt if your area is included in our free shipping policy, please contact us so we can check with our courier.
Shipping fee for areas not covered by free shipping policy (Luzon, Visayas, Mindanao):
Additional Php100 for up to two pairs of shoes.
Please add Php50 per additional pair.
Return Policy
We accept exchanges within 7 days of receipt of package. For items due to damage, only when item is proven to be damaged on our end. We are not accountable for damages caused by courier.
Due to limited stock, we regret that will only be able to replace products due to wrong sizing if the next desired size is available. Please inquire with us on availability. Please bear with us as we strive to stabilize our production!
To exchange due to sizing, please send us a message to check if desired size is available. Once confirmed, please ship item back to us. It must be in the same condition as shipped.
Wholesale Inquiries
We offer some of our stock at wholesale prices. Please email us to inquire!
Payment Methods
We highly recommend ordering through our e-commerce partners Lazada and Shopee for safe and secure payment options.
If you order via our Instagram page:
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PayPal: We accept credit card payments via Paypal.me/FlatMaria
Bank deposit or offline payment: We also accept the following payment options:
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1. BPI bank deposit. (Please contact us for account details.)
2. Palawan Express (Please contact us for full name and mobile number.)
3. Coins.PH
- Send us your valid mobile number and email address.
- You will receive an email from Coins.PH requesting payment.
- Proceed to the nearest 7-11, M Lhuillier or Cebuana Lhuillier, show your payment request email, and pay in cash.
Please email us screenshot or proof of deposit through flat [dot] maria [dot] footwear [@] gmail [dot] com to confirm and expedite order.